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Terms & Conditions

  1. HOW TO BOOK
    Course bookings can be made by contacting the relevant Training Centre direct.
     
  2. CONFIRMATION
    1. When making a telephone booking, a purchase order and delegate names should be provided within 7 working days.
    2. No contract between Mines Rescue Services Ltd t/a MRS Training & Rescue and the customer exists until an order has been accepted in writing by us.
       
  3. PRICES
    Quoted prices are exclusive of VAT.
     
  4. PAYMENT
    1. Invoices must be paid within 30 days of the date of invoice or otherwise in accordance with any credit terms agreed between us.
    2. Payment can be made by cash, cheque, VISA/MasterCard or BACS.
    3. Cheques should be made payable to MRS Training & Rescue Ltd.
    4. MRS Training and Rescue reserves the right to claim interest and compensation for debt recovery costs at the statutory rate in accordance with late payment legislation.
    5. Certificates for successful candidates will not be released until the course is paid for in full.
    6. No refund will be given for candidates who fail to complete the course or who do not achieve the required standard.
       
  5. CUSTOMER CANCELLATION
    1. Cancellation charges are as follows:
      • More than 10 days prior to course commencement – 0%
      • 6-10 days prior to course commencement - 50%
      • 5 days or less prior to course commencement – 100%.
    2. In the event that named individuals cannot attend a course MRS Training & Rescue will accept a named substitute providing written notice has been given along with any further documentation requirements deemed necessary by us.
       
  6. MRS TRAINING & RESCUE CANCELLATION
    1. MRS Training & Rescue reserves the right to cancel any course or change its dates or venue. In the event of a course being cancelled by us, a full refund of any fees will be given.
    2. If a delegate is unable to attend due to changes made by us, a full refund of any fees will be made. No further compensation will be given.
       
  7. CIRCUMSTANCES BEYOND A PARTIES CONTROL
    Neither party is liable for any failure or delay in performing its obligations where such failure or delay results from any cause that is beyond the reasonable control or of that party. Such causes include, but are not limited to: power failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, government action or any other event that is beyond the control of the party in question.
     
  8. CANDIDATE SUITABILITY
    It is the responsibility of candidates (or the company placing the booking) to ensure their suitability for this training before purchasing.
     
  9. USE OF COURSE MATERIALS
    All training materials (videos, written materials and assessments) are supplied for the sole use of the candidate purchasing the training package. Copy or sharing these materials is forbidden.
     
  10. RESOURCE REQUIREMENTS
    1. Where applicable the customer should provide the necessary Personal Protective Equipment required for delegates on specific training courses.
    2. Equipment and facilities provided by the customer must be deemed adequate and fit for purpose by us. Where this is not so, MRS Training & Rescue reserves the right to remove our staff at any point. In such instances, full cancellation charges will be payable by the customer
       
  11. PRIVACY
    MRS Training & Rescue (‘MRS’) is committed to ensuring that your privacy is protected and is compliant with General Data Protection Regulations. Our privacy policy explaining how we use the information we collect about you is available on our website https://www.mrsl.co.uk/about-us/policies.
     
  12. LAW, DISPUTES AND JURISDICTION
    This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

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